Sales
(888) 546-5118
Mon-Thurs: 8AM-7PM PST
Fri: 8AM-5PM PST
Sat-Sun: Closed
4 First American Way
Santa Ana, CA 92707
Florida Sales:
(866) 320-4274
Mon-Thurs: 8AM-7PM EST
Fri: 8AM-5PM EST
Sat-Sun: Closed
199 Ave. B NW, Suite 300
Winter Haven, FL 33881
General Inquiries:
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New Policy:
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Insurance Companies

We're here to help. Call us now! (888) 546-5118

Customer Service

Our staff here at First American Property & Casualty Insurance Agency can help you with any of your policy requests. Our goal is to provide you with the information at your fingertips to swiftly answer your questions.

We want to assist our customers any way we can. In order to give you the most efficient service, we have built an online database to allow our customers to contact the carrier for policy changes, report claims, or make payments. Most of our insurance companies have the option for you to pay your premiums by EFT (Electronic Funds Transfer), e-check or by credit card. Fast online payments can prevent lapses in coverage and save you time.

In the event that you have a claim to report, you can take advantage of the insurance carriers' 24/7 Claim Support Service to report a claim directly to the insurance company claim department or you may contact our office.

Carrier Support Information

First American

Website: fapcig.com
Customer Service: 877-713-7555
Report a claim: 800-348-3782
Rated by A.M. Best's Consumer Insurance Center as an "A" rated insurance company.
Payment Types Accepted: Amex, Visa, Mastercard, Discover, Check or Electronic Bank Account Transfer
Payment Address: P.O. Box 1618
Santa Ana CA 92702-1618

Overnight Payment Address: 114 E Fifth St.
Santa Ana, CA 92701

Safeco

Website: safeco.com
Customer Service: 866-472-3326
Report a claim: 800-332-3226
Make a payment online: Payment Website
Payment Types Accepted: Amex, Visa, Mastercard, Discover, Check
Payment Address: P.O. Box 6476
Carol Stream, IL 60197-6476

Overnight Payment Address: 2012 Corporate Dr. Suite 108
Naperville, IL 60563

Foremost

Website: foremost.com
Customer Service: 800-527-3905
Report a claim: 800-527-3907 (All Except Auto)
Make a payment online: Payment Website
Report an auto claim: 800-274-7865
Payment Types Accepted: Visa, Mastercard, Check or Electronic Funds Transfer
Payment Address: P.O. Box 0915
Carol Stream, IL 60132-0915

Overnight Payment Address: Foremost - Box #915
c/o Citibank Lockbox Operations
8430 W Bryn Mawr Avenue, 3rd Floor
Chicago, IL 60631

Travelers

Website: travelers.com
Customer Service: 800-243-1334
Report a claim: 800-252-4633
Make a payment online: Payment Website
Payment Types Accepted: Visa, Mastercard, Check or Electronic Bank Account Transfer (online)
Payment Address: Travelers Personal Insurance
PO BOX 660307
Dallas, TX 75266-0307

Overnight Payment Address: Travelers Att: PI
660307 1500 Dragon Street Suite A
Dallas, TX 75207

Flood Insurance

Website: travelers.com
Customer Service: 800-356-6670 Opt2
Report a claim: 800-252-4633
Payment Types Accepted: Visa, Mastercard, Check or Electronic Bank Account Transfer (online)
Payment Address: P.O Box 2057
Kalispell, MT 59903-2057

Overnight Payment Address: 555 Corporate Drive
Kalispell, MT 59901

American Modern

Website: amig.com
Customer Service: 866-527-9583
Report a claim: 800-375-2075
Make a payment online: Payment Website
Payment Types Accepted: Amex, Visa, Mastercard, Discover, Check or Electronic Bank Account Transfer
Payment Address: American Modern Insurance Group
PO Box 5323
Cincinnati, Ohio 45201-5323

Overnight Payment Address: American Modern Insurance Group
Attn: account payment processing
7000 Midland Blvd.
Amelia, Ohio 45102-2607

National Flood Services

Customer Service: 800-637-3846
Report a claim: 800-759-8656
Payment Types Accepted: Amex, Visa, Mastercard, Discover, Check or Electronic Bank Account Transfer
Payment Address: P.O Box 2057
Kalispell,MT 59903-2057

Overnight Payment Address: National Flood Services
555 Corporate Drive
Kalispell, MT 59901

Kemper Preferred

Website: kemper.com
Customer Service: 877-252-7878
Report a claim: 888-252-2799
Make a payment online: Payment Website
Payment Types Accepted: Visa, Mastercard, Check or E-Check
Payment Address: Kemper Preferred
P.O. Box 70839
Charlotte,NC 28272

Overnight Payment Address: Kemper Preferred
12926 Gran Bay Pkwy
West Jacksonville, FL 32258

Geovera

Website: geovera.com
Customer Service: 800-324-6020
Report a claim: 800-324-6020 Option 3
Make a payment online: Payment Website
Payment Types Accepted: Visa, Mastercard, Check or Electronic Bank Account Transfer
Payment Address: PO Box 7010
Fairfield, CA 94533-0232

Overnight Payment Address: 4820 Business Center Drive Suite 200
Fairfield, CA 94534

California Fair Plan

Website: cfpnet.com
Customer Service: 800-252-0089
Report a claim: 213-487-5888 Opt 2
Make a payment online: Payment Website
Payment Types Accepted: Check, Money Order or E-check online
Payment Address: P.O. Box 76924
Los Angeles, CA 90076

Overnight Payment Address: 3435 Wilshire Blvd., Suite 1200
Los Angeles, CA 90010

Universal North American

Website: uihna.com
Customer Service: 866-458-4262
Report a claim: 866-999-0898
Make a payment online: Payment Website
Payment Types Accepted: Visa, Mastercard, Check or Electronic Bank Account Transfer
Payment Address: Universal North America
P.O. Box 844758
Dallas, TX 75284-4758

Overnight Payment Address: Bank of America Lockbox Services
Universal North America - 844758
1950 N. Stemmons Freeway
Dallas, TX 75207

RLI

Website: myrli.com
Customer Service: 866-617-1074
Report a claim: 800-444-0406
Make a payment online: Payment Website
Payment Types Accepted: Amex, Visa, Mastercard, Discover, Check or Electronic Bank Account Transfer
Payment Address: P.O. Box 4726
Carol Stream IL, 60197-4726

Overnight Payment Address: JP Morgan Chase
Att: RLI Insurance Company Box # 4726
131 S Dearborn 6th floor Chicago, IL 60603

Metlife

Website: metlife.com
Customer Service: 800-422-4272
Report a claim: 800-854-6011
Make a payment online: Payment Website
Payment Types Accepted: Amex, Visa, Mastercard, Discover, Check or Electronic Bank Account Transfer
Payment Address: MetLife Auto & Home
PO Box 41753
Philadelphia, PA 19101-1753

Overnight Payment Address: Remitco
MetLife Auto & Home
Lockbox 941753
2080 Cabot Blvd. West
Langhorne, PA 19047

Ace

Website: acegroup.com
Customer Service: 215-640-1000
Report a claim: 800-945-7461 or Catastrophic Losses 800-778-1629
Payment Types Accepted: Amex, Visa, Mastercard, Discover, Check or Electronic Bank Account Transfer
Payment Address: Attn ACE PRS
P.O. Box 94836
Cleveland, OH 44101-4836

Overnight Payment Address: Attn ACE PRS
Cashiers Department
616 Idaho Street
Salem, VA 24153

ASI

Website: americanstrategic.com
Customer Service: 866-274-8765
Report a claim: 866-274-5677
Payment Types Accepted: Amex, Visa, Mastercard, Discover, Check or Electronic Bank Account Transfer
Payment Address: P.O. Box 33018
St. Petersburg, FL 33733-8018

Overnight Payment Address: 2 ASI Way
St. Petersburg, FL 33702

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